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Warranties

Head torches365 will directly replace any item that is found to be damaged or faulty within 30 days of it arriving with the customer and only once the item in question has been returned to us.

Beyond the first 30 days of ownership and throughout the remaining warranty period, all warranty claims will be handled by the UK distributor of your product, either contact us  on 0844 5678 365 regarding this or use the information below to expedite your claim.

Tel: +44 (0)844 5678 365

Service & Warranty: +44 (0) 1242 694906

LED LENSER

All Led Lenser torches carry a 5 year manufacturer’s warranty.

LED LENSER FAULTY RETURNS FORM

PETZL

All Petzl torches carry a 3 year manufacturer’s warranty. Please contact us directly on sales@heatorches365.co.uk to initiate your claim. Your headtorch must have been purchased through headtorches365.co.uk.

SILVA

All Silva torches carry a 2 year manufacturer’s warranty.  Please contact the Dash Group directly to discuss any Warranty issues...

Email:             silva.support@thedashgroup.co.uk

Phone:            01209 703823

PRINCETON TEC

All Princeton Tec torches carry a 10 year manufacturer’s warranty.  

PRINCETON TEC FAULTY RETURNS FORM

You are welcome to contact us for the relevant distributor's contact information to assist with your claim call us on +44 (0)844 5678 365.

Please note that proof of purchase may be required to initiate a claim.